The short story of Falco
Over twenty years ago, Falco began selling IT hardware as a two-person team in North Sydney. Today, we’ve grown into a leading provider of business IT solutions, cloud-managed services and cybersecurity, with a presence in three states and a team of twenty-four dedicated professionals.
Our clients range from ASX-listed corporates to not-for-profit charities, and we’re passionate about delivering the right solutions to meet their unique needs. At Falco, we demonstrate value and build long-term, sustainable relationships that drive business success.
Protect your assets, reduce risk, and optimise performance with Falco.
IT, Simplified.
Business, Amplified.
Leadership Team
Byron Da Silva
CEO
As one of Falco’s original two team members, Byron has been the driving force behind our growth and passion for delivering value-driven IT solutions. With decades of experience as an IT leader and innovator, Byron has guided Falco to become a trusted managed services provider and IT partner known for simplifying IT and amplifying business success.
Byron’s commitment to building long-term relationships and trusted partnerships ensures Falco delivers solutions that help businesses optimise operations, embrace innovation, and stay secure in an ever-evolving threat landscape.
Elliot Mitchell
Chief Operating Officer
Elliott’s career showcases his dedication, versatility, and strategic vision in business. Starting as a procurement manager in FMCG, he developed skills in supply chain management, vendor negotiations, and cost optimization. His expertise led him to a major European packaging company, where he excelled as a Commercial Analyst and later as head of Business Development, driving growth and forging new partnerships.
Seeking the next challenge Elliott moved from the UK, joining Falco in Australia, utilising his strategic acumen and deep understanding of business systems has contributed to significant company growth. Throughout his career, his passion for continuous improvement and innovation has been evident, making him a key element in Falco’s success.
Sean McGrath
General Manager
Joining Falco in early 2024, Sean brings over 20 years of IT expertise and serves as Falco’s resident Microsoft specialist. Holding multiple certifications, he has a deep understanding of cloud infrastructure, cybersecurity, and enterprise solutions. His ability to design and implement secure, scalable systems ensures clients receive reliable, future-proof IT strategies tailored to their needs.
Passionate about delivering practical, business-focused solutions, Sean plays a key role in optimising IT operations and strengthening security. His expertise and strategic approach help businesses leverage technology effectively, ensuring long-term success in an evolving digital landscape.
Daniel Yap
Technical Operations Manager
With over 14 years in the IT sector, Daniel Yap is an experienced specialist in support, implementation, and project-based roles. Certified in Microsoft, Sophos, VMware, and Dell technologies, he has a strong grasp of IT infrastructure, cybersecurity, and enterprise solutions. His adaptability to emerging technologies allows him to implement systems that enhance efficiency, security, and business continuity.
A strong communicator and problem solver, Daniel bridges the gap between technical solutions and business needs. Whether working independently or in teams, he applies his expertise to deliver effective, tailored solutions. Passionate about leveraging technology to optimise operations, he is committed to delivering results that make a lasting impact.
What we stand for
Our values guide everything we do—from how we collaborate with clients to how we deliver solutions. They reflect our commitment to building lasting relationships and ensuring our solutions amplify business success. When you succeed, so do we.
Customer-Centric
We win when you do. We build lasting relationships by ensuring your IT supports growth, efficiency, and long-term resilience. When your business thrives, so does ours.
Partners, not Providers
Developing long-term relationships, not one-time sales. We invest time in understanding your business, challenges, and goals to make provide an IT solution that adapts and grows with you—long after the contract is signed.
Clarity over Complexity
No tiers or add-ons, just everything you need and nothing you don’t. We simplify IT by delivering clear, scalable, and value-driven solutions that align with your priorities and business IT needs.
Our clients
Shared success, lasting relationships
Our relationships with clients are built on value, trust, and transparency, and we’re proud to be part of their success stories.
Sonder
“Falco Technology Solutions has seamlessly taken over our day-to-day IT operations. They handle critical tasks like system maintenance, software updates, and troubleshooting without disrupting our staff, delivering important and critical services.
Falco is a reliable partner who ensures everything runs smoothly behind the scenes. They are guns at leveraging Microsoft technology to achieve high levels of efficiency. Whether it’s Azure for cloud services or Microsoft 365 for productivity tools, Falco knows how to make the most of these solutions.
Security is a top priority for Falco. They’ve implemented robust measures to protect our systems and data. Regular vulnerability assessments, proactive threat detection, and timely patch management minimise the risk of cyberattacks and data breaches.
With Falco, we feel confident that our technology is secure. But beyond the technical aspects, it’s the relationship they’ve built with us that truly stands out. Byron and the team take the time to understand our unique needs, communicate transparently, and provide personalised support.
It’s more than a vendor-client relationship; it’s a partnership that adds value to our business.”
Damien Hern
Executive Manager, Finance – Sonder Care
Acrow
“I’m delighted to endorse Falco Managed Services. Over the course of our three-year partnership, Falco has provided outstanding IT support and security services, consistently surpassing our expectations.
Their involvement has been transformative, shifting us from an on-premise IT structure to a highly efficient cloud-based infrastructure. This move has not only reduced our operational costs but has significantly increased system uptime and reliability, further proving their commitment to leveraging cutting-edge solutions for enhanced service delivery.
The Falco team, proactive and highly skilled, have been a crucial partner in these transformative changes, always ready to offer expert solutions and ensure smooth transitions.
Falco’s unparalleled commitment to security, backed by their robust protocols, is truly remarkable. They have managed to significantly reduce our security threats, assuring us that our data and systems are well-protected.
In summary, Falco Managed Services represents the pinnacle of reliable, efficient, and secure IT solutions. Their excellent customer service and unwavering support have been invaluable to us at Acrow Formworks. I wholeheartedly recommend them to any organisation seeking to transform their IT infrastructure for better efficiency and security.”
Matthew Riley
Head Of IT – Acrow Formworks
Holley Nethercote
“Our company employs various IT systems, including an online subscription service. Falco has collaborated with us and our developers to synchronise our systems and leverage the Microsoft suite where possible.
Falco has significantly contributed to our cyber risk management by detecting suspicious activities and preventing potential cyberattack consequences. They conduct regular phishing simulations to keep our staff alert.
We’re impressed with their ticketing support service and the speed at which they address our IT problems.
The monthly reports are invaluable for our board, and Falco has been consistently accommodating our needs in this area.”
Kath Bowler
General Manager – Holley Nethercote
Taylor Street Advisory
“Falco IT has been an invaluable partner for our company for the past 8 years. Their team’s expertise and responsiveness have consistently helped us navigate various tech issues effectively, ensuring minimal downtime and optimal performance. We greatly appreciate their support in keeping our systems running smoothly.
Importantly, Falco IT has been proactive in keeping us updated with new technology, providing innovative solutions tailored to our needs. Their commitment to security has been particularly impressive. Falco IT has implemented robust cybersecurity measures, protecting our sensitive data from potential threats and ensuring compliance with industry standards.
The value-added benefits they’ve brought to our organisation are significant. From seamless integration of advanced technologies to continuous monitoring and maintenance, Falco IT has enhanced our operational efficiency and overall business resilience. Their personalised approach and dedication to our success make them a reliable and trusted resource.”
Brett Towers
Chief Commercial Officer – Taylor Street Advisory
Clark Rubber Franchising
“To deliver our digital transformation and cloud migration strategy, we partnered with Falco.
They successfully migrated our corporate office and entire retail store network from legacy on-premise systems to a serverless cloud solution.
The passion of the Falco team to partner with their customers is truly commendable.
Their dedication, expertise, and proactive approach ensured a seamless transition and minimal disruption to our operations.
We are extremely satisfied with the outcomes and look forward to continuing our partnership with Falco.”
Wally Nasser
IT Manager – Clark Rubber Franchising
TBA Protective Technologies
“Falco have done a fantastic job of seamlessly migrating our system into the cloud.
We have been able to switch off our old on-premises server and now have reliable up to date technology for the team to work with from any location.
The friendly helpdesk is fantastic, provide an excellent service and it’s great that they can always be easily contacted.
We now don’t have to worry that the server or the phones may go down and the business can be always online and an added bonus of being more cost effective too.
I would recommend Falco to look after any business, you know that you’re in safe and reliable hands.”
Lesley Mitchell
TBA Protective Technologies
FAQs
Business IT Solutions
Why should I have my IT managed by an external provider?
Outsourcing your IT management lets you focus on your core business while our experts simplify, optimise and manage your IT systems. We conduct regular maintenance and updates, run proactive security measures, and provide Helpdesk support while reducing the costs and complexities of maintaining an in-house IT team.
Do you work with specific vendors or platforms?
We work with trusted partners like Microsoft and other leading providers to deliver reliable, scalable IT solutions. Our vendor relationships ensure your business gets the best tools and technologies available.
How do you handle regular maintenance and updates?
We schedule and perform regular updates, security patches, and system maintenance to keep your IT environment secure and up-to-date.
What makes your company different from other IT providers?
At Falco, we focus on building long-term partnerships, not one-time sales. Our solutions are designed to simplify your IT, ensuring your business thrives without unnecessary complexity or costs.
Do you have different levels of product?
No – we prefer to keep things simple by eliminating tiers and unnecessary add-ons. Our approach ensures that you pay for the services and products that provide genuine value to your business.
Join our team
If you share our values, work ethic, and commitment to relationship management, we’d love to hear from you. At Falco, we believe in building long-term partnerships—not just with clients, but with our team. Submit your resume using the form below, and let’s explore how we can work together.
